When I started working with Lisa, I was across the country. She hunted down the information I requested, explained any terminology or procedures with which I was unfamiliar, and assisted with managing the lists of properties in which I was interested, all with patient professionalism. When we finally got together for a house hunting weekend, I was even more pleased with how at ease she made me feel; she was able to quickly determine the types of houses that would and would not suit me, and she tailored our search accordingly. Once we chose a house, Lisa was with us every step of the way. She took it upon herself to see that all loose ends were tied up in a timely and satisfactory manner, and when I was in a crunch, she had an extensive network of trustworthy professionals in fields such as carpentry, painting, plumbing, etc. I will refer anyone and everyone to Lisa!